Privacy and Cookie Policy
This policy explains how we process the personal data of customers and users of the pneumatig.eu shop and how we use cookies and similar technologies.
Last updated: 25 September 2026 (version 1)
Contents
- 1. Data controller
- 2. Purposes, legal bases and retention
- 3. Recipients of data
- 4. Transfers outside the EEA
- 5. Your rights
- 6. Cookies
- 7. Changes to this policy
1. Data controller
The controller of your personal data is Pneumatig A. Wojciechowski L. Wojciechowski spółka jawna, ul. Wejherowska 37A, 84-240 Reda, KRS 0000143887, NIP 5861433660, REGON 191115309.
Data protection contact: e-mail sklep@pneumatig.eu, phone +48 58 622 49 22, or by post to our registered address.
2. Purposes, legal bases and retention
| Purpose | Data | Legal basis | How long |
|---|---|---|---|
| Customer account (registration and login, including with a Google account) | first and last name, e-mail, password (encrypted), phone, address, company name, VAT number | contract – Art. 6(1)(b) GDPR | until the account is deleted |
| Order fulfilment: payment, delivery, complaints and returns | contact and address details, company details, ordered products, payment information | contract – Art. 6(1)(b) GDPR | until the contract is performed and the complaint period ends |
| Accounting and tax | invoice and sales document data | legal obligation – Art. 6(1)(c) GDPR | 5 years from the end of the tax year |
| Answering enquiries (form, e-mail, phone, chat) | data provided in the message | Art. 6(1)(b) or (f) GDPR | until the matter is closed, then until claims become time-barred |
| AI assistant helping you choose a product | the questions you type into the assistant | legitimate interest – Art. 6(1)(f) GDPR | 12 months |
| Shop security and protecting forms against bots (Google reCAPTCHA), server logs | IP address, device and browser data | legitimate interest – Art. 6(1)(f) GDPR | 12 months |
| Monitoring the shop for errors and performance (New Relic) | technical data about the visit | legitimate interest – Art. 6(1)(f) GDPR | 30 days |
| Visit statistics (Google Analytics 4) | cookie identifiers, visit data | consent – Art. 6(1)(a) GDPR | until consent is withdrawn; data in Google Analytics for up to 14 months |
| Ad measurement and personalised ads (Google Ads, OpenAI Ads) | cookie identifiers, visit and purchase data | consent – Art. 6(1)(a) GDPR | until consent is withdrawn |
| Proof of cookie consent | consent ID, chosen purposes, date, hash of IP address and browser | legal obligation – Art. 6(1)(c) in conjunction with Art. 7(1) GDPR | 3 years from the declaration |
| Establishing, pursuing and defending claims | order and correspondence data | legitimate interest – Art. 6(1)(f) GDPR | until claims become time-barred |
Providing data is voluntary, but without it you cannot create an account or place an order. We do not make decisions about you based solely on automated processing that produce legal effects. Please do not enter personal data into the AI assistant.
3. Recipients of data
- courier and forwarding companies (e.g. UPS, DB Schenker, InPost, GlobKurier) – to the extent needed for delivery,
- payment operators: ING Bank Śląski S.A. (imoje) and PayPal (Europe) S.à r.l. et Cie, S.C.A.,
- hosting, e-mail and text message providers,
- our accounting office and legal advisers,
- tool providers: Google (reCAPTCHA, Sign in with Google, Tag Manager, Analytics, Ads), OpenAI (AI assistant, ad pixel), New Relic, LiveChat,
- public authorities – where required by law.
4. Transfers outside the EEA
Google, New Relic and OpenAI may process data in the United States. Transfers are based on the European Commission's decision on the EU-US Data Privacy Framework (for certified companies) or on the Commission's standard contractual clauses. You can get information about the safeguards by writing to sklep@pneumatig.eu.
5. Your rights
- access your data and receive a copy,
- rectify your data,
- erase your data,
- restrict processing,
- data portability,
- object to processing based on legitimate interest, including marketing,
- withdraw consent at any time – without affecting the lawfulness of processing before withdrawal.
To exercise your rights, write to sklep@pneumatig.eu. We reply within one month. You may also lodge a complaint with the supervisory authority – in Poland the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw) – or with the authority in your country.
6. Cookies
Cookies are small files stored in your browser. Similar technologies include the browser's local storage and measurement pixels – together we call them "cookies".
On your first visit we show a banner. You can choose "Accept all", "Only necessary" or set the purposes yourself ("Set preferences"). The banner stays visible until you choose, but does not block the shop – until then only necessary cookies are used. Necessary cookies always work, because the shop cannot work without them. The others are used only with your consent. Your choice is stored in the "pg_consent" cookie for 12 months.
You can change or withdraw your consent at any time – as easily as you gave it – via the "Cookie settings" link in the page footer or here: Open cookie settings
When you withdraw consent, we delete our analytics and advertising cookies that can be removed from the shop's page. Cookies set by other domains (e.g. doubleclick.net) can be deleted in your browser settings.
Purposes of cookies
| Purpose | What it is for | Services | Basis |
|---|---|---|---|
| Necessary | running the shop: cart, login, security, remembering your cookie choice, error monitoring | Pneumatig, Google reCAPTCHA, New Relic, LiveChat (after you open the chat) | no consent needed (necessary) |
| Functionality | additional features and remembering settings | Google Tag Manager (consent signal) | consent |
| Experience | personalising content | Google Tag Manager (consent signal) | consent |
| Measurement | visit statistics | Google Analytics 4 | consent |
| Marketing | ad measurement, remarketing, personalised ads | Google Ads, OpenAI Ads (ChatGPT ads measurement pixel) | consent |
List of cookies
| Name | Provider | Purpose | Lifetime |
|---|---|---|---|
| PHPSESSID / sesja sklepu | Pneumatig | Necessary | session |
| form_key | Pneumatig | Necessary | up to 1 day |
| mage-cache-storage, mage-cache-storage-section-invalidation, mage-cache-sessid, mage-messages, private_content_version, section_data_ids, X-Magento-Vary | Pneumatig | Necessary | session – 1 year |
| recently_viewed_product*, recently_compared_product*, product_data_storage | Pneumatig | Necessary | session |
| persistent_shopping_cart | Pneumatig | Necessary | up to 1 year |
| pg_consent | Pneumatig | Necessary | 12 months |
| bioep_shown, bioep_shown_session | Pneumatig | Necessary | session / a few days |
| _GRECAPTCHA | Google (reCAPTCHA) | Necessary | 6 months |
| _ga, _ga_* | Google (Analytics 4) | Measurement | up to 2 years |
| _gcl_au, _gcl_* | Google (Ads) | Marketing | 90 days |
| IDE, test_cookie, NID | Google (Ads, doubleclick.net / google.com) | Marketing | set by the provider |
| __oppref, __obref, __oaiq_consent | OpenAI (Ads) | Marketing | set by the provider |
| __lc_*, lc_* | LiveChat | Necessary | set by the provider |
Google Consent Mode
We use Google Consent Mode v2. Until you consent, Google tags do not store analytics or advertising cookies. They may, however, send Google signals without cookie identifiers (e.g. a page view and the consent state), which Google uses to estimate statistics.
Browser settings
You can also delete and block cookies in your browser settings. Blocking necessary cookies may prevent you from shopping.
7. Changes to this policy
We will announce material changes on this page. If a change concerns cookies that require consent, we will ask for your consent again.
Login and Registration Form
Forgot your password?
Enter the e-mail address of your account. We’ll send you a link to set a new password.
Back to sign in